pg777 Privacy Policy

1 Introduction

This Privacy Policy explains how pg777 ("we", "us", "our") collects, uses, stores, and protects the personal data of users ("you", "your") who access or use the pg777 platform at pg777.co, including through the pg777 mobile app and any related services.

pg777 is committed to handling your personal data responsibly. We understand that players in Bangladesh trust us with sensitive information — including identity documents and payment details — and we take that responsibility seriously. This policy is written in plain language so you know exactly where you stand.

By registering a pg777 account or continuing to use the platform, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your data as described here. If you do not agree, please do not use pg777.

2 Data We Collect

pg777 collects personal data in several ways — directly from you when you register or contact support, automatically when you use the platform, and from third-party payment providers when you make a deposit or withdrawal.

pg777 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where required by law (for example, in the context of responsible gaming assessments).

3 How We Use Your Data

pg777 uses your personal data for the following purposes:

• Account management: To create, maintain, and secure your pg777 account, including verifying your identity and age.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer in BDT.
• Customer support: To respond to your queries, complaints, and requests through live chat and email.
• Legal compliance: To meet our obligations under applicable laws, including anti-money laundering (AML) requirements and age verification rules.
• Fraud prevention: To detect, investigate, and prevent fraudulent activity, cheating, and abuse of the pg777 platform.
• Responsible gaming: To monitor gaming behaviour and intervene where there are signs of problem gambling, in line with our responsible gaming commitments.
• Platform improvement: To analyse how the platform is used so we can fix bugs, improve performance, and develop new features.
• Communications: To send you important account notifications, security alerts, and — where you have opted in — promotional offers from pg777.

4 Sharing Your Data

pg777 does not sell your personal data. We share your data only in the following limited circumstances, and only to the extent necessary:

• Payment processors: bKash, Nagad, Rocket, and banking partners receive the minimum data required to process your transactions securely.
• Identity verification providers: Third-party KYC (Know Your Customer) services may receive your identity documents to verify your age and identity on our behalf.
• Game software providers: Game providers whose titles are available on pg777 may receive anonymised or pseudonymised usage data for game performance and fairness auditing purposes.
• Legal authorities: pg777 will disclose your data to law enforcement, regulatory bodies, or courts when required to do so by law, or when we believe disclosure is necessary to protect the rights, property, or safety of pg777, our users, or the public.
• Business transfers: In the event of a merger, acquisition, or sale of pg777 assets, your data may be transferred to the acquiring entity. You will be notified of any such transfer.

All third parties who receive your personal data from pg777 are required to handle it in accordance with applicable data protection standards and are prohibited from using it for any purpose beyond what pg777 has authorised.

5 Cookies

pg777 uses cookies — small text files stored on your device — to make the platform work properly and to understand how it is being used. Here is a breakdown of the cookies pg777 uses:

• Essential cookies: Required for the platform to function. These keep you logged in during your session and remember your language and display preferences. You cannot opt out of these without stopping use of the platform.
• Analytical cookies: Help pg777 understand which pages and games are most popular, how long sessions last, and where users encounter problems. This data is aggregated and anonymised — it does not identify you personally.
• Security cookies: Used to detect and prevent fraudulent activity, including bot access and account takeover attempts.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to use the pg777 platform normally.

6 Data Retention

pg777 retains your personal data for as long as your account is active and for a period after account closure as required by law. Specific retention periods are as follows:

• Account and identity data: Retained for a minimum of 5 years after account closure to comply with anti-money laundering regulations.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction.
• Support communications: Retained for 2 years from the date of the last interaction, unless the communication relates to an ongoing dispute or legal matter.
• Technical and usage data: Retained in aggregated, anonymised form indefinitely for platform improvement purposes. Identifiable technical data is deleted within 12 months of collection.

When your data is no longer required, pg777 will securely delete or anonymise it. We do not keep data "just in case" — retention periods are set based on genuine legal and operational requirements.

7 Data Security

pg777 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration. These include:

• SSL/TLS encryption for all data transmitted between your device and the pg777 platform.
• Encrypted storage for sensitive data including identity documents and financial records.
• Access controls that restrict which pg777 staff can view personal data, based on the principle of least privilege.
• Regular security audits and penetration testing of the pg777 platform.
• Two-factor authentication options for player accounts.
• Automated monitoring for suspicious login activity and unusual transaction patterns.

While pg777 takes every reasonable precaution, no online platform can guarantee absolute security. In the event of a data breach that is likely to affect your rights or freedoms, pg777 will notify you as soon as reasonably practicable.

8 Your Rights

As a pg777 user, you have the following rights regarding your personal data. To exercise any of these rights, contact the pg777 support team via live chat or email at [email protected].

pg777 will respond to all data rights requests within 30 days. In complex cases, this may be extended by a further 60 days, in which case we will notify you of the extension and the reason for it.

9 Minors

pg777 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered a pg777 account or provided personal data to pg777, please contact us immediately at [email protected].

Upon receiving such a report, pg777 will investigate promptly. If the account is confirmed to belong to a minor, it will be closed immediately, all data will be deleted to the extent permitted by law, and any balance will be handled in accordance with our Terms and Conditions.

10 Policy Changes

pg777 may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page and notify you via email or an in-platform notification before the changes take effect.

We encourage you to review this Privacy Policy periodically. If you continue to use pg777 after a change has been published and you have been notified, you are deemed to have accepted the updated policy. If you do not agree with a change, you should stop using pg777 and contact support to close your account.

11 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please get in touch with the pg777 team. We are available 24 hours a day, 7 days a week.